A Product and Technical Support Manager – Energy Storage opportunity exists for a leading, global, tier 1 solar technology manufacturer.
The Product and Technical Support Manager – Energy Storage will be responsible for leading the product management and technical customer support team, and responsible for delivering product training to solar installers on new products and releases.
Responsibilities
- Leadership of Product Management and Technical Customer Support team.
- Delivering product training to solar installers on new products and releases
- Ensure regular training is provided to the service team members to ensure optimal and up to date knowledge on areas such as new firmware fixes.
- Provide mentorship to junior staff members.
- Work closely with the Distributed Energy division on software issues.
- Managing communication with HQ for technical development of energy storage hardware and software incorporating feedback and information from the product management and technical customer support teams.
- Product management of PV, particularly the certification of new modules and updating the technical customer support team and communicating with HQ.
- Track warranty claim trends to feedback for technical development at HQ.
- Ensure sufficient RMA (return merchandise authorisation) stock is available at the PTI Centre and with the third-party service provider to ensure faster repair and replacement turnaround time.
Requirements
- An Electrical Engineering or Renewable Energy degree
- Product management/support or technical service experience from a solar energy storage or inverter manufacturer
- Strong inverter and battery knowledge
- Experience providing technical product training to staff or customers
- Field based installation or service experience for solar systems and/or energy storage products
- Willingness and ability to travel nation-wide as required
- Excellent people management or team lead/supervisory experience
- Excellent organisational skills and attention to detail
- The flexibility, resilience, and adaptability to deliver in a growing and changing environment
- Current Australian driver’s license preferred
- Australian citizenship or permanent residency.
Freshwater Group
Freshwater Group is a best practice renewable energy recruitment business that focuses on all renewable and low carbon emission, energy efficiency and disruptive clean technology businesses as well as energy infrastructure, storage, and management.
Freshwater Group: Great People Better Outcomes
Freshwater Group is committed to the principles of Equal Employment Opportunity. We encourage applications from candidates with culturally diverse backgrounds, including Indigenous Australians. We do not discriminate on the basis of race, gender, sexual orientation, age, disability, or religion.