Inside Sales Support

Position category: Administration
Location: Sydney North
Position code: FWG19020

An Inside Sales Support Officer is required for a leading, global solar technology business that is driving a growth strategy as well as introducing a range of new technologies to the market.

The Inside Sales Support Officer will provide support to the Business Development Managers in processing orders to ensure timely and accurate customer order fulfilment.


  • Review pending orders and customer requests to ensure customer satisfaction.
  • Prepare invoices and resolve billing discrepancies.
  • Confirm payments and delivery of stock and update the CRM.
  • Manage customer accounts, following up with customers for administrative purposes, order status and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Answer customer inquiries as required and direct to relevant Business Development Manager.
  • Develop and monitoring performance indicators for customer accounts, managing sales tracking tools, and compiling reports.


  • Preferably Certificate IV or Diploma in relevant field.
  • Experience of order processing, financial administration or sales support from a product based business.
  • Ideally experience from a business with an international supply chain.
  • Proficient with Microsoft Office applications and preferably SAP.
  • Data entry experience.
  • Excellent attention to detail.
  • Good communication and organizational skills.
  • Flexibility and adaptability to work within a growing business.
  • Australian citizenship or permanent residency.

Freshwater Group

Freshwater Group is a best practice renewable energy recruitment business that focuses on all renewable and low carbon emission, energy efficiency and disruptive clean technology businesses as well as energy infrastructure, storage, and management.

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Freshwater Group is committed to the principles of Equal Employment Opportunity. We encourage applications from candidates with culturally diverse backgrounds, including Indigenous Australians. We do not discriminate on the basis of race, gender, sexual orientation, age, disability, or religion.


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