A Technical Customer Service Manager is required for a leading, global solar technology business that is driving a growth strategy as well as recently having established a new innovation centre.
The role is based in the new Innovation Centre in Alexandria, Sydney.
Responsibilities
- Record keeping of service stock product claim statistics to improve servicing.
- Ensuring sufficient service stock is available at the repair centre as well as at the 3rd party service provider to avoid delays.
- Conduct firmware and server operations testing prior release to the public.
- Proactively monitor systems to ensure stability.
- Carry out service and repair of faulty products of working operational units for repair centre stock.
- Handle enquiries if the service team is at full capacity, applying engineering support for complex cases.
- Communicate and share installer feedback with the innovation centre team to improve service and support.
- Maintain and organize the preferred partner inbox to avoid cluttering of service tickets.
- Provide training to the service team to ensure consistent performance levels.
- Communicate with the global HQ customer support team to ensure timely and high quality support.
Requirements
- An Engineering or Electrical qualification.
- Previous experience providing technical service for solar energy storage systems and/or solar inverters, preferably from a manufacturer.
- Field based service or installation experience is desirable.
- Some proficiency with relevant system monitoring systems and software.
- Strong organizational and communication skills.
- Ability to work independently and to take responsibility to deliver results.
- Native/Fluent English language skills.
- Permanent resident or Australian Citizen.
Freshwater Group
Freshwater Group is a best practice renewable energy recruitment business that focuses on all renewable and low carbon emission, energy efficiency and disruptive clean technology businesses as well as energy infrastructure, storage, and management.
Freshwater Group: Great People Better Outcomes
Freshwater Group is committed to the principles of Equal Employment Opportunity. We encourage applications from candidates with culturally diverse backgrounds, including Indigenous Australians. We do not discriminate on the basis of race, gender, sexual